Shop rules · Packing and posting
Shop rules
The Shop is for things you made, designed or wrote, and the tools and supplies you use and would recommend. Your Gallery is for one-off originals; your Shop is for things sold more than once.
What you can sell
- Prints, cards and posters of your own work
- Sketchbooks, zines and books you made, designed or wrote
- Ceramics, textiles, jewellery, furniture and other pieces you made
- Pens, brushes, paper and other tools and supplies you use and recommend
What you can’t sell
- Food or drink
- Cosmetics or anything applied to skin
- Anything unsafe, or that needs a safety mark you don’t have
- Copies of other people’s designs, characters or artwork
- Mass-produced goods you didn’t choose because you use them yourself
How it works
- Artist Created looks at your shop once before it goes live. After that, new items go live as soon as you publish them.
- The lowest price is £3.50. For smaller things, sell a bundle: a set of cards, or a pack of pens.
- You set your usual dispatch time, from 1 to 5 working days. It’s shown on every item, in the basket and in the buyer’s email.
- Artist Created keeps 20% of each sale, and pays the card fees. You receive 80% of the price, plus delivery, when the buyer confirms it’s arrived, or 7 days after you mark it sent, whichever comes first.
- Buyers can cancel within 14 days of it arriving, as the law allows for things bought online. If they do, you give them an address in Orders, they pay to send it back, and when it’s with you, you mark it received and Artist Created refunds them in full, including the original delivery. If you’d already been paid, that payment is taken back; Artist Created refunds its 20% too.
- Made-to-order items (tick Made to order) can’t be cancelled once ordered, unless they arrive faulty or not as described.
- Orders over £25 must be sent tracked. Payments to you go out weekly, on Fridays.
- Multi-buy deals (for example 2 for £6, 4 for £10) let buyers mix any items in a deal; you’re paid 80% of what they paid after the deal, plus delivery. You can also switch postage off on an item (free postage) and back on, keeping its price.
- Anyone can report an item. Artist Created can hide an item or pause a shop if something isn’t right.