Packing and posting

Good packing protects your work and your reputation. Here’s how creatives on Artist Created send things safely.

Before you list

Weigh and measure the item packed, not bare.
Set delivery to cover proper packaging and tracked postage, not just the stamp.

Flat work and prints

Acid-free tissue or glassine against the surface
A backing board behind it
A rigid envelope or a flat box
A “Please do not bend” label

Framed work

Corner protectors on every corner
Bubble wrap, never touching the surface itself
A double-walled box with 5cm of padding all round
Large glazed pieces: use acrylic instead of glass, or tape the glass in a cross

Ceramics and glass

Wrap each piece separately
Fill every gap, so nothing can move
Double-box anything valuable
Shake test: if anything moves, add more padding

Books, sketchbooks and cards

A board-backed envelope, or a book wrap, so the corners don’t crush

Large items and furniture

Arrange a courier, or offer collection only
Agree a delivery date with the buyer through Studio before you send

Every parcel

A thank-you note or card is lovely, with the order number inside
Photograph the item packed, before you seal it, in case of a problem
Use tracked postage for anything over £25 and for every original
Keep the receipt until the buyer confirms it’s arrived

If something arrives damaged

The buyer reports it on their Orders page, with photos. Your payment is held while Artist Created and you agree a refund, a replacement or a repair. Your photo of the packed parcel helps.